Support

Email Natalie at natalie@equestrolabs.com. Say whether you are the barber or the client, and include the shop name if you have it.

Try the product

Open the booking demo — Mike’s Cuts, no card charged. Same flow a client uses: pick a cut or stack a fade and a beard, pick a chair, hold it.

Get started

Hours, menu, hold, Payments, share the QR: get-started guide.

Shop subscription

The monthly shop fee is billed by Apple or Google. Cancel or change it in:

• iPhone: Settings → your name → Subscriptions
• Android: Google Play → Payments & subscriptions → Subscriptions

In the app: Settings → Restore Purchases if the shop is still locked after you paid.

Deposits and payouts

Deposit money is Stripe Connect to the shop. Finish Settings → Payments in the app. Payout timing and card fees are Stripe’s. We cannot refund a deposit from our side the way a marketplace can — ask the shop, or email us and we will point you to the barber.

Delete your account

Barbers: Settings → Delete Account. That removes the shop book we control. You can also email natalie@equestrolabs.com. Stripe and the stores may keep payment records they are required to keep.